Careers at Bivio
Bivio Networks maintains a small company atmosphere and casual environment important to employees while encouraging their outstanding ability to produce some of the most innovative, "best of class" technology in the telecommunication and network industries. Our location in Pleasanton, California offers a beautiful East Bay location with excellent housing, educational, shopping and entertainment opportunities for individuals and families.
Job Applicants
Submit your resume to biv-jobs1@bivio.net. You will be contacted by our Staffing Department within approximately 7-10 days if your experience/skillset fits any current employment needs, and a phone screen or onsite interview is desired. Resumes remain active for six months for potential matches to future openings.
Attention Agencies/Recruiters:
If you are interested in being considered for our next agency review, please send your company contact information to biv-jobs1@bivio.net (place your agency name in the Subject line). Do not submit unsolicited resumes or contact company personnel unless an approved vendor contract is on file.
Bivio Networks Job Listings:
Title: Technical Support Engineer
Area: Pleasanton, CA
Job Summary:
The Bivio technical support team is a highly skilled team with very strong networking and security backgrounds. The ideal candidate should have a strong IP network appliance/equipment technical support experience. Experience in the networking security space is a plus.
The position requires potentially complex technical support to Bivio customers and partners primarily via the telephone and email, and occasionally onsite. The Technical Support team advises customers on Bivio’s product deployment, applications, compatibility, and problem troubleshooting. They represent a key conduit for customer feedback and issues back to Engineering & Product Marketing teams.
Job Responsibilities:
- Handles customer inquiries providing information on product application, product compatibility, etc.
- Troubleshoots a wide variety of product problems to minimize product returns.
- Determines, negotiates, and arranges for the return of products, both in and out of warranty, for repair and/or value added modification.
- Coordinates with other departments on technical issues to ensure customer satisfaction.
- Informs and coordinates with Quality Assurance & Engineering teams on significant problems of a technical and/or design nature that become apparent in dealing with resellers and customers.
- Informs Product Marketing & Engineering on customer product feature requests and issues.
Required Experience/Skills:
- Strong IP networking knowledge a MUST.
- Experience with Linux and/or other UNIX operating system a MUST.
- Knowledge of network security technologies.
- Linux application-level troubleshooting.
- Extensive experience troubleshooting networking issues and components.
- Ability to interact with top tier IT professionals and guide troubleshooting of potentially complex networking problems.
- Individual MUST have outstanding verbal, written and interpersonal communication skills.
- Occasional off-hours assistance may be required.
- Occasional travel may be required.
- Individual MUST take ownership of technical support issues and drive them to resolution.
- Three years technical support experience in networking field providing support for networking equipment products.
Education:
- BA/BS Degree preferred
Bivio Networks Offers Excellent Compensation & Benefits
Submit your resume to biv-jobs1@bivio.net.
