Support Overview
Bivio provides DPI-based networking systems along with the support, engineering, and consulting services its customers and partners require. Bivio’s engineers and technicians have in-depth knowledge of Bivio’s networking solutions acquired through the global deployment, training and support of service providers, government agencies, independent software vendors and original equipment manufacturers. Bivio customer support covers all facets of Bivio partners' needs including:
Customer Service & Support Activities
Professional Services - for solution planning, design, and deployment
Maintenance Services - providing on-going production system support
Customer Training - providing valuable education to operations groups
Comprehensive On-line Customer Self Service.
Live Technical Support - over the phone to solve critical issues
If you have a network emergency, please contact us immediately at:
- (866) TSBIVIO
- (925) 924-8686
Follow the Partner Login link to find additional information about Bivio Networks support services or technical information about our products.
For non-urgent technical questions, please send email to support@bivio.net