Bivio Support & Professional Services
No matter where you are located around the globe, Bivio provides you with industry leading support services for our full suite of cyber security and network control solutions. The Bivio Support Services Program can be customized to meet individual requirements and counted on throughout a solution’s lifecycle. Our superior support services deliver end-to-end coverage, from initial development and deployment through continuing production installations and ongoing lifecycle maintenance and management.
Support & Maintenance Programs
The Support Services Program is designed to provide comprehensive hardware and software support services tailored to your unique business requirements. All agreements within the program provide you with access to our responsive team of experts to help you quickly maximize the availability of your Bivio solution.
The Support Services Program encompasses annual maintenance agreements that are selected and purchased with the initial equipment purchase. Bivio offers three annual support programs:
- Ruby – Basic support & maintenance program
- Sapphire – Professional support & maintenance program
- Diamond – “Mission-critical” support & maintenance program
The Bivio Support Services Program offers a comprehensive set of product support and maintenance services as outlined on the Bivio Support & Professional Services Datasheet.
Bivio Professional Services
Bivio solutions are essential to mission-critical environments. Proper design and implementation are necessary at the beginning of the solution lifecycle allowing for an accelerated time to market and maximized service availability. Our professional services team has a wealth of technical knowledge and offers fully customized components towards meeting your networking needs.
Bivio offers four Professional Services programs:
- Implementation – Rely on the Bivio team to install and configure your solution and feature set
- Training – Customized hands-on labs and classes in locations that are convenient for you and your team
- Development – Expedite your time to market when leveraging Bivio software engineering resources
- Testing – Streamline the testing process for performance and functionality by leveraging our team’s expertise
All professional services are delivered following the creation of a mutually satisfactory statement of work. More information is included in the Bivio Support & Professional Services Datasheet.
Contact Bivio Support
If you have a network emergency, please contact us immediately at:
- (866) TSBIVIO
- (925) 924-8686
Follow the Support Center Login link to find additional information about Bivio Networks support services or technical information about our products.
For non-urgent technical questions, please send email to support@bivio.net